Guarantee conditions

The guarantor, the

Windmöller GmbH,

represented by the management,

Charles-Lindbergh-Ring 13,

32756 Detmold, Federal Republic of Germany,

offers merchants, hereinafter referred to as "Warranty Holders", a warranty for the flooring [Product Name] under the following conditions:

Guarantee contract / guarantee period

Only merchants, whether natural persons, legal entities or partnerships, may accept this offer.

The guarantor does not waive the express declaration of acceptance by the warranty holder.

Acceptance is made by returning this fully completed and signed guarantee offer to the guarantor's postal address or by sending it electronically to garantie@windmoeller.de within 30 days of delivery of the goods.

Decisive for the timeliness of the acceptance is the receipt of the declaration of acceptance by the guarantor.

The guarantee is valid for a period of [x Years] from delivery of the goods, the so-called guarantee period.

The notification of the guarantee case to the guarantor is decisive for the guarantee case during the guarantee period. Notifications received by the guarantor after expiry of the guarantee period do not establish any rights, even if the guarantee case occurs before expiry of the guarantee period.

The flooring [Product Name]was purchased by the warranty holder from the guarantor and paid for within 30 days of invoicing at the latest. Decisive for the timeliness is the receipt of payment by the guarantor.

The flooring was properly fitted in accordance with the guarantor's guidelines and instructions, in particular in accordance with the recognised rules of the trade and technology.

Only suitable auxiliary materials that are matched to the flooring in the system were used during installation.

Before use and at all times thereafter, the surface was protected from abrasive dirt in the access areas with sufficiently dimensioned clean-off zones.

The surface was continuously cleaned in accordance with the cleaning and care instructions of the guarantor.

A warranty claim exists if the flooring [Product Name] shows changes in design and/or colour due to normal foot traffic in the area of use, which can be attributed to wear of the wear layer in the damaged area. Wear is understood to mean scuffing of the top layer within an area of at least 10 cm².

The warranty claim must be reported to the guarantor immediately, at the latest 30 days after the warranty holder becomes aware of the warranty claim. If this period expires without result, warranty services are excluded.

The guarantor may make the provision of warranty services conditional on being able to inspect the appearance complained about beforehand.

If the warranty conditions are met, the guarantor shall provide the warranty holder with replacement goods free of charge in order to replace the surface affected by the appearance defects if the warranty claim is reported in good time. The affected surface is understood to be the surface in the enclosed or visually delimitable space. The guarantor shall endeavour to supply replacement goods with the same decor. If this is not available, the guarantor is only obliged to provide available replacement material that is as similar as possible to the material complained about. No further claims shall exist.

Alternatively, the guarantor may, at its discretion, refund the purchase price.

This contract constitutes the entire warranty agreement between the parties and supersedes any prior agreements or representations, written or oral, relating to the subject matter of the warranty contract.

The guarantee agreement is merely supplemented by applicable law. The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

Any express or tacit waiver of rights arising from these terms and conditions in individual cases shall not affect the validity of the terms and conditions in other business transactions.

The place of jurisdiction for all disputes arising from this contract is the registered office of the guarantor.

The merchant hereby accepts

First name, surname,

or the company, legal form,

address,

accepts the guarantee offer of Windmöller GmbH. The acceptance concerns the goods:

-          Order number,

-          delivery date,

-          invoice number,

-          place of installation and total area.

Request the warranty agreement at garantie@windmoeller.de