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Guarantee conditions

Our guarantees

Our floors are developed for a long product life. And because only tested quality leaves our factory, our floor coverings have far-reaching guarantees that go beyond the statutory warranties. Our guarantees relate to the key product properties that you expect as a consumer when using the floor. The guarantees cover a wide range of properties from the resistance of the surface through to the overall product stability. The guarantees on wineo floor coverings are graded by wear classes as well as by the support materials used in the laminate sector. They start at 15 years and go up to 25 years on the extremely durably floor coverings.


In order to enjoy these extensive guarantees on our floor coverings, you need a certificate of guarantee signed by us combined with the purchase receipt from your dealer who marks the product as a wineo product. And this is how it works:

 

  •   You select a new wineo branded floor from your specialist dealer or fitter.
  •   Register within 4 weeks from date of purchase (online or in writing) to enjoy the benefits of the guarantees. 
  •   You must only use original wineo accessories & approved cleaning materials
  •   You install the floor yourself or have it installed in accordance with wineo installation instructions
  •   You will receive your personal warranty certificate by sending us an e-mail with the subject "Request personal warranty certificate" to garantie@windmoeller.de and the following information:
    • First name, surname and full address
    • Which floor was laid?
    • Commercial or private use?
    • Invoice copy
  •    We will issue the written certificate of guarantee for your product and send this to you by post.


Please keep this letter inc. the confirmation in your documents in case you need to make use of the guarantee

Small print or as download + warranty conditions:Procedure to register a warranty claim If Windmöller accepts a claim as part of the wineo guarantee, the company will repair or replace the floor covering material in question. This guarantee only covers the repair and replacement of the material in question; it does not cover the associated labour costs. wineo will replace the panel(s) in the original decor, if available, and if not then using material of the same or a higher value if the original material is not available. The replaced panels are given a guarantee for the remaining warranty period. The above-mentioned help represents the only and exclusive help for the customer with regard to claims as part of this guarantee. This guarantee is not transferable. It extends to the original end user. Each warranty claim must be asserted in writing within 30 days of a defect being established. To assert a claim, please get in touch with your dealer or fitter. A purchase receipt is necessary in order to take up a warranty service. You must send your purchase receipt or other documents that prove the purchase date through the dealer to the Windmöller customer service department or present it/them in person. Any discrepancy arising from or in connection with this guarantee or a breach of the guarantee must be resolved by a binding arbitration award according to German jurisdiction.

 

 

Guarantee conditions Laminate flooring

Guarantee conditions for 1st quality products from Windmöller GmbH for home use

Scope of the guarantee:

The guarantee covers all floor coverings from the wineo product range and varies depending on the respective quality and observance of the installation, usage and care guidelines issued. The guarantee starts when the product is purchased. The purchase date stated on the invoice represents the start of the guarantee conditions. For the scope, duration and properties of the guarantee please see the table under the guarantee period.

Guarantee period:

The guarantee period depends in each case on the wear class shown and the HDF-board thickness used (on laminate flooring) and the application areas approved for it.

Guarantee properties:

The guarantee period relates to certain properties of the product, which make the product durable for a long product life:

Product Wear class / Carrier Period Abrasion Stain resistance UV resistance Locking system Product stability
Laminate flooring              
wineo 300 23/31 - 7 mm 15 years X X X X X
wineo 500 23/32 - 8/10 mm 20 years X X X X X
wineo 550 23/32 - 8 mm 20 years X X X X X

 

ABRASION: in accordance with DIN EN 660-2 (elastic floor coverings)
In accordance with the standards stated above, the guarantee stands for the ability of the decorative surface to withstand wearing through down to the bottom layer.
Test procedures are prescribed in these standards. During these test stages, the abrasion of the surface is tested on elastic and hard floor coverings. This is done by using a test piece of floor covering, on which a pair of friction wheels are rotated cylindrically with a particular contact weight. When testing an elastic floor covering, the pair of friction wheels is covered with leather and made to rotate with the addition of fine sand. When this test was carried out, there was no apparent wear through of our floor coverings. In relation to the wear class (= combination of application area and wear intensity), our surfaces achieve the required resistance values.

STAIN RESISTANCE: in accordance with DIN EN ISO 26987
We give a guarantee for our products regarding a very high resistance to soiling. The prerequisite for the high resistance to soiling is compliance with our product-specific usage and care guidelines. 

COLOUR FASTNESS AGAINST ARTIFICIAL LIGHT: in accordance with DIN EN ISO 105-B02
The guarantee applies to the resistance of the decorative surface to artificially generated light, which is a recreation of natural sunlight.
A test sample is exposed to the light irradiation under the regulated conditions together with a set of reference materials. The colour fastness is evaluated by means of the change of colour of the test sample with that of the reference materials used.


LOCKING SYSTEM:  
The guarantee stands for a permanently stable locking technology, without the main locking elements breaking apart. The prerequisite for the guarantee is that the floor covering is installed in line with our installation guidelines.

PRODUCT STABILITY
The products are composed and combined in several layers. The permanent connection of the individual layers is guaranteed. 

Guarantee conditions:
The floor covering must be fitted in line with the enclosed installation guidelines. An inappropriate preparation of the subfloor/surface, improper installation or such usage leads to the expiry of the guarantee. Once the floor covering has been installed properly and according to the manufacturer's specifications, it must be treated according to the manufacturer's usage and care guidelines. This guarantee does not cover: wear and damage due to improper installation, unsuitable cleaning, care or maintenance, as well as normal signs of wear. The product must be checked that it is free of defects before installation. Defects must be notified to the dealer or Windmöller GmbH in writing within 14 days of the defect being discovered and documented with pictures if necessary. The company Windmöller GmbH will check these defects, or if necessary, look at them during an on-site visit and make a proposal on how to rectify the defect. Attempts to repair the floor covering on one's own or instructing third parties to carry out repairs will lead to a loss of the guarantee. To make use of the guarantee, the certificate of guarantee signed by us and the purchase receipt are essential. Otherwise the statutory warranty period comes into force.

Guarantee conditions Design flooring

Guarantee conditions for 1st quality products from Windmöller GmbH for home use 

Scope of the guarantee:
The guarantee covers all floor coverings from the wineo product range and varies depending on the respective quality and observance of the installation, usage and care guidelines issued. The guarantee starts when the product is purchased. The purchase date stated on the invoice represents the start of the warranty. For the scope, duration and properties of the guarantee please see the table under the warranty period.

Guarantee period:
The guarantee period depends in each case on the wear class shown for the products and the application areas approved for it. 

Guarantee properties:
The guarantee period relates to certain properties of the product, which make the product durable for a long product life:

Product Wear class / Carrier Period Abrasion Stain resistance UV resistance Locking system Product stability
Design flooring to glue              
wineo 400 wood / stone / XL 23/31 15 years X X   X X
wineo 600 wood / stone / XL 23/32/41 20 years X X - X X
wineo 800 wood / stone / XL / tile / craft 23/33/42 25 years X X - X X
Design flooring to click              
wineo 400 wood / stone / XL 23/31 15 years X X   X X
wineo 600 wood / stone / XL 23/32 20 years X X - X X
wineo 800 wood / stone / XL 23/32/41 25 years X X - X X
Design flooring Mutli-Layer              
wineo 400 wood / stone / XL 23/31 15 years X X   X X

 

ABRASION: in accordance with DIN EN 660-2 (elastic floor coverings)
In accordance with the standards stated above, the guarantee stands for the ability of the decorative surface to withstand wearing through down to the bottom layer.
Test procedures are prescribed in these standards. During these test stages, the abrasion of the surface is tested on elastic and hard floor coverings. This is done by using a test piece of floor covering, on which a pair of friction wheels are rotated cylindrically with a particular contact weight. When testing an elastic floor covering, the pair of friction wheels is covered with leather and made to rotate with the addition of fine sand. When this test was carried out, there was no apparent wear through of our floor coverings. In relation to the wear class (= combination of application area and wear intensity), our surfaces achieve the required resistance values.

STAIN RESISTANCE: in accordance with DIN EN ISO 26987
We give a guarantee for our products regarding a very high resistance to soiling. The prerequisite for the high resistance to soiling is compliance with our product-specific usage and care guidelines. 
COLOUR FASTNESS AGAINST ARTIFICIAL LIGHT: in accordance with DIN EN ISO 105-B02
The guarantee applies to the resistance of the decorative surface to artificially generated light, which is a recreation of natural sunlight.
A test sample is exposed to the light irradiation under the regulated conditions together with a set of reference materials. The colour fastness is evaluated by means of the change of colour of the test sample with that of the reference materials used.

LOCKING SYSTEM:  
The guarantee stands for a permanently stable locking technology, without the main locking elements breaking apart. The prerequisite for the guarantee is that the floor covering is installed in line with our installation guidelines.

PRODUCT STABILITY
The products are composed and combined in several layers. The permanent connection of the individual layers is guaranteed. 

Guarantee conditions:
The floor covering must be fitted in line with the enclosed installation guidelines. An inappropriate preparation of the subfloor/surface, improper installation or such usage leads to the expiry of the guarantee. Once the floor covering has been installed properly and according to the manufacturer's specifications, it must be treated according to the manufacturer's usage and care guidelines. This guarantee does not cover: wear and damage due to improper installation, unsuitable cleaning, care or maintenance, as well as normal signs of wear. The product must be checked that it is free of defects before installation. Defects must be notified to the dealer or Windmöller GmbH in writing within 14 days of the defect being discovered and documented with pictures if necessary. The company Windmöller GmbH will check these defects, or if necessary, look at them during an on-site visit and make a proposal on how to rectify the defect. Attempts to repair the floor covering on one's own or instructing third parties to carry out repairs will lead to a loss of the guarantee. To make use of the guarantee, the certificate of guarantee signed by us and the purchase receipt are essential. Otherwise the statutory warranty period comes into force.

Guarantee conditions PURLINE flooring

Guarantee conditions for 1st quality wineo products for home use

Scope of the guarantee:
The guarantee covers all floor coverings from the wineo product range and varies depending on the respective quality and observance of the installation, usage and care guidelines issued. The guarantee starts when the product is purchased. The purchase date stated on the invoice represents the start of the warranty conditions. For the scope, duration and properties of the guarantee please see the table under the warranty period.

Guarantee period:
The guarantee period depends in each case on the wear class shown and the application areas approved for it.

Guarantee properties:
The guarantee period relates to the properties of the product, which make it durable for a long product life:

Product Wear class / Carrier Period Abrasion Colour fastness Product stability
PURLINE organic flooring wineo 1000          
wineo 1000 to glue 23/32 10 years X X X
wineo 1000 to click 23/32 10 years X X X
wineo 1000 Multi-Layer 23/32  10 years X X X
PURLINE organic flooring wineo 1500          
wineo 1500 roll 23/34/43 10 years   X X
wineo 1500 plank 23/34/43 10 years   X X
wineo 1500 safety 23/34/43     X X
wineo 1500 sea 23/34/43     X X
wineo 1500 acoustic 23/34/41 10 years   X X

 

ABRASION: in accordance with DIN EN 660-2 (elastic floor coverings)
In accordance with the standard mentioned, the guarantee stands for the ability of the decorative surface to withstand wearing through down to the bottom layer.
A test procedure is prescribed in this standard. During these test stages, the abrasion of the surface is tested on elastic floor coverings. This is done by using a test piece of floor covering, on which a pair of friction wheels are rotated cylindrically with a particular contact weight. The pair of friction wheels used is covered with leather and made to rotate with the addition of fine sand. After this test was carried out, there was no apparent wear through of the floor covering. 

COLOUR FASTNESS AGAINST ARTIFICIAL LIGHT: in accordance with DIN EN ISO 105-B02
The guarantee applies to the resistance of the decorative surface to artificially generated light, which is a recreation of natural sunlight.
A test sample is exposed to the light irradiation under the regulated conditions together with a set of reference materials. The colour fastness is evaluated by means of the change of colour of the test sample with that of the reference materials used.

PRODUCT STABILITY
The products are composed and combined in several layers. The permanent connection of the individual layers is guaranteed.


Guarantee conditions:
The floor covering must be fitted in line with the enclosed installation guidelines. An inappropriate preparation of the subfloor/surface, improper installation or such usage leads to the expiry of the guarantee. Once the floor covering has been installed properly and according to the manufacturer's specifications, it must be treated according to the manufacturer's usage and care guidelines. This guarantee does not cover: wear and damage due to improper installation, unsuitable cleaning, care or maintenance, as well as normal signs of wear. The product must be checked that it is free of defects before installation. Defects must be notified to the dealer or Windmöller GmbH in writing within 14 days of the defect being discovered and documented with pictures if necessary. The company Windmöller GmbH will check these defects, or, if necessary, look at them during an on-site visit and make a proposal on how to rectify the defect. Attempts to repair the floor covering on one's own or instructing third parties to carry out repairs will lead to a loss of the guarantee. To make use of the guarantee, the certificate of guarantee signed by us and the purchase receipt are essential. Otherwise the statutory warranty period comes into force.